Returns and refunds Policy
Effective Date: 06/01/2024
At Zerazi.com, we are committed to ensuring your complete satisfaction with your online purchases. Our detailed return and refund policy aims to provide you with clear and fair solutions.
Return Terms and Conditions:
- Return Period: - You have 15 days from the receipt of your order to initiate a return.
- Eligible Return Products: - Returned items must be in their original, unused condition, with all original labels and packaging.
- Customized Items: - Customized items are eligible for a refund only if they have damages or quality issues and are returned within the specified timeframe.
- Address Error: - In the case of an incorrect address input, the refund will be processed by deducting shipping and item processing fees (15% of the total transaction amount).
- Returns and Refunds: - Returns can be sent to Zerazi - Noordlaan 152, 9230 - Belgium. Once the item is received and verified, the refund will be processed within three days of receipt. Return costs are borne by the buyer. - Refund requests must be made by contacting us at info@zerazi.com and providing the parcel tracking details within 15 days of receiving your package.
- Quality Check: - All Zerazi items undergo rigorous quality checks before shipment. In the event of receiving a damaged item, please contact us at info@zerazi.com with photos of the item and packaging.
- Non-Pickup at Relay Point: - If the carrier cannot deliver due to your absence and the parcel is returned, the refund will be processed by deducting shipping and processing fees (15% of the transaction amount).
Our customer service team is available to assist you throughout the return process. Contact us at info@zerazi.com for any assistance.
Zerazi.com reserves the right to adjust this policy based on the needs and changes in our business. We encourage you to regularly check this page. Thank you for trusting Zerazi.com for your online purchases.
