Datenschutzbestimmungen

WHO WE ARE

We are ZERAZI BV, and we process your personal data as joint controllers along with SHOPIFY.COM. This means that we are jointly responsible for how we process and protect your data.

WHAT WE USE YOUR DATA FOR

We use your data (collected online) for several purposes, including:

  • Managing your registration as a user and enabling access to our services and functionalities
  • Managing your purchases of products or services, including payment processing, invoicing, and product returns
  • Responding to your queries and providing customer support
  • Sending you our customized communications, such as our newsletter, provided you give us your consent.

TYPES OF DATA WE COLLECT

Depending on how you interact with our platform, we may collect and process different types of data, including:

  • Identity data (e.g., name, surname, language, country of interaction, contact details)
  • Economic and transactional data (e.g., payment or card data, purchase history, returns)
  • Connection, geolocation, and/or browsing data (e.g., mobile phone interactions)
  • Commercial data (e.g., newsletter subscriptions)
  • Tastes and preferences data.

Please note that certain fields marked as compulsory during registration are necessary to provide you with access to our services or functionalities. If you choose not to provide us with this data, you may not be able to complete your registration or access our services.

WHY WE PROCESS YOUR DATA

We have legal grounds for processing your data, including:

  • Performing the contract you accept with us when registering and making a purchase or using our services or functionalities
  • Responding to your queries or providing customer support
  • Obtaining your consent to send you customized communications, such as our newsletter.

HOW WE USE YOUR DATA

Depending on the purpose for which we process your data, we may use one or more types of data, as follows:

i. Purchases or services contract

We use your data to:

  • Contact you for updates or notices related to the contracted functionalities, products or services
  • Manage payment of the products you purchase
  • Control and prevent potential fraud during the purchase process
  • Manage potential returns and availability information requests
  • Invoice your purchases and provide you with tickets and invoices
  • Enable you to use other available functionalities or services.

ii. Customer support

We only process the personal data that are strictly necessary to manage or resolve your request or application.

iii. Marketing purposes

If you subscribe to our newsletter, we use your data to:

  • Manage your subscription and send you customized information on our products or services through various means
  • Perform promotional actions, such as organizing competitions or sending the list of items stored to your designated email.

Please note that we may analyze your user or customer profile to establish your preferences and suggest products or services that may interest you, based on your purchases and browsing history.

You may unsubscribe from our newsletter or deactivate push notifications at any time without cost through the relevant sections of our platform.

We hope this revised privacy policy provides you with more clarity and transparency about how we collect, process, and protect your personal data. If you have any questions or concerns, please contact us.

Last Updated 23/04/2023