Privacy Policy

WHO WE ARE

We are ZERAZI BV, and we process your personal data as joint controllers with SHOPIFY.COM. This means that we share responsibility for how we process and protect your data.

WHY WE USE YOUR DATA

We use your data (collected online) for various purposes, including:

  • Managing your registration as a user and allowing access to our services and features
  • Handling your purchases of products or services, including processing payments, billing, and product returns
  • Responding to your requests and providing customer support
  • Sending you personalized communications, such as our newsletter, provided you give us your consent.
TYPES OF DATA WE COLLECT

Depending on how you interact with our platform, we may collect and process different types of data, including:

  • Identity data (e.g., name, first name, language, country of interaction, contact details)
  • Economic and transactional data (e.g., payment or card data, purchase history, returns)
  • Login, geolocation, and/or browsing data (e.g., interactions on a mobile phone)
  • Business data (e.g., newsletter subscriptions) Taste and preference data.
Please note that some fields marked as mandatory during registration are necessary to provide you with access to our services or features. If you choose not to provide us with this data, you may not be able to complete your registration or access our services.

WHY WE PROCESS YOUR DATA

We have legal bases for processing your data, including:

  • Execution of the contract you agree to with us during your registration and your purchase or use of our services or features
  • Responding to your requests or providing customer support
  • Obtaining your consent to send you personalized communications, such as our newsletter.
HOW WE USE YOUR DATA

Depending on the purpose for which we process your data, we may use one or more types of data, as follows:

i. Purchase or service contract

We use your data to:

  • Contact you for updates or notices related to contracted features, products, or services
  • Manage the payment of products you purchase
  • Monitor and prevent potential fraud during the purchase process
  • Handle potential returns and inquiries about availability
  • Invoice your purchases and provide you with tickets and invoices
  • Allow you to use other available features or services.
ii. Customer support

We only process the strictly necessary personal data to manage or resolve your request or application.

iii. Marketing purposes

If you subscribe to our newsletter, we use your data to:

  • Manage your subscription and send you personalized information about our products or services through various means
  • Conduct promotional actions, such as organizing contests or sending the list of stocked items to your designated email address.
Please note that we may analyze your user or customer profile to establish your preferences and suggest products or services that may interest you based on your purchases and browsing history.

You can unsubscribe from our newsletter or disable push notifications at any time at no cost through the relevant sections of our platform.

We hope this revised privacy policy provides you with more clarity and transparency on how we collect, process, and protect your personal data. If you have any questions or concerns, please contact us.

Last updated on 23/04/2023.